jueves, 26 de julio de 2012

Baekdal.com (2 сообщения)

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  • Ebookifying a Website For Touch Based Devices - (by @baekdal)

    If you are reading this article on a touch based device, like an iPhone, iPad, Nexus 7, Galaxy III, Windows Mobile or any other device, you can now read this article as if it was an ebook.

    Let me explain.

    One of the great things about ebooks is how effortlessly you can read them, and this illustrates the problem with touch based devices. Touch is a great feature. It is about a million times better than using a stylus, and a bazillion times better than a mouse - especially when you are holding your device in your hand.

    You can scroll, move, pinch, zoom, swipe, drag, shuffle, (and more) all without even thinking about it. While this is great, but there is a problem with touch based devices. You have to hold the device with one hand, while doing all the touch based interaction with the other.

    This is great when you are just using it in an active way to explore your world. For example, looking up tweets, browsing your Google+ stream, flipping pages in Flipboard ...all of this works fine. The active behavior of those tasks fits well into the two-hand, touch based, lean-forward mode.

    Yet once you find something you like, such as a long-form article, this scrolling behavior becomes a bit of a problem. For instance, if you are reading my article about the future of books (which is 27 pages long) on the new Nexus 7 tablet, you have to scroll down 28 times.

    So this where ebooks comes into play. They have the best long-form reading experience of all. When you are reading an ebook, you move from a lean-forward mode and into a lean-back mode.

    When you hold your tablet in one hand, look where your thumb is? Yes, it's right next to the screen. So all you have to do to move from one page to the next, is slightly move your thumb and gently tap the screen.

    This is about a million times better than having to scroll down the page, either by trying to do some fancy thumb movement, or using your other hand.

    The problem of course, with ebooks, is the limitation of the page. I wrote about this yesterday in how the format of a page limits your content. You don't want that.

    What we need is the easy and effortless, lean-back reading experience of ebooks, combined with the endless flexibility of the web and an infinitely scrolling page.

    And that is exactly how you can now read all the articles on this site. Instead of paging from one page to the next, tapping the screen now fluidly scrolls the page down to the next part. You can still scroll like you would normally, and you can still navigate the way you have always done, but what's new is the touch-tab that lets you read any article like an ebook.

    Try it.

    Grab a cup of coffee, lean-back and make yourself comfortable. Head over to "The Future of Books in 2015" (free link, just this once), hold the tablet in one hand like you would when reading an ebook, and just gently tap the screen instead of scrolling down.

    If an image is 'cut', just scroll up or down to see it, and then continue reading by tapping the screen with your thumb. There are no pages, no limits, and no formats. It's just an endless page that you can relax and enjoy, just as if it were an ebook.

    There is a time and a place for everything. Touch gestures like swiping, scrolling, pinching, and navigating are all great for many things. But when you find that piece of content that you really want to savor, you don't want to be distracted by having to navigate your screen. You really just want to lean-back and immerse yourself in the story.

    Enjoy!



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  • Dissolving that Print Mentality - (by @baekdal)

    One of the greatest obstacles faced by people who come from a world of print, whether it is graphic designers in marketing or people from the newspaper and magazine world, is how they believe that the limitations of print is an advantage.

    Everyone who has ever worked with web design remembers the countless discussions they had with print people about how much easier it would be to have a fixed layout over the fluid dynamically changing nature of the web.

    In print, you are used to first defining your format. You create a fixed barrier that never changes - and that is somehow believed to make it better. The problem, of course, is that you are limiting your output to the format. Or in other words, because of the limitations of the nondynamic nature of print, you are putting the format first and the content second.

    This leads to content separation where what's on the page is not as important as the page itself. And we see this clearly with the use of images. In print, an image is rarely an integrated part of a story. Instead it's often used as an accessory that you use as a graphic element to make it prettier. You can often remove the picture and the remaining text still makes sense.

    I'm reminded by a book I read back in 1999, called the "Inmates are Running the Asylum", by Alan Cooper. It talks about the dancing bear compared to the difficulties of taking things to the next step.

    In spite of its weak and clumsy design, it is still a wonderful thing. It's like the fellow who leads a huge bear on a chain into the town square and, for a small donation, will make the bear dance. The townspeople gather to see the wondrous sight as the massive, lumbering beast shambles and shuffles from paw to paw. The bear is really a terrible dancer, and the wonder isn't that the bear dances well but that the bear dances at all.
    If you are stranded on a deserted island, you don't care much that your rescue ship is a leaky, rat-infested hulk. The difference between having a solution for your problem and not having any solution is so great that we accept any hardship or difficulty that the solution might force on us.
    The difficulty of devising a better interaction isn't what makes the problem so intractable. Instead, it is our almost universal willingness to accept bad interaction as an unavoidable cost. When we see that rusty rescue ship, we don't question its accommodations but just jump on and are glad for what we get.

    A dancing bear is amazing, but the problem is that after a while, you become complacent and you start to defend its many shortcomings. You become an apologist.

    To paraphrase:

    An apologist take pains to justify their obeisance to the dancing bear. They tout the benefits while downplaying the disadvantages with unabashed partisanship, and their vested interest makes their motivation obvious.
    The apologists are the ones who defend the old because it can accomplish a task that was heretofore impossibly difficult. They point to the bear and exclaim, 'Look, it's dancing!'

    This is what's happened to print. Print is just like a dancing bear. When it was invented it was amazing, and it help us change the world in more ways that most can imagine. Print was a wonderful thing.

    But with print you also have a high distribution costs, a slow and complicated production flow, limited formatting options, it's static, non-updatable, non-connectable, and something that is completely passive.

    Print is just a dancing bear.

    But because print has been around for a long time, unchanged, most of the traditional media industry has turned into apologists. For the past 500 years, making bears dance was the only thing we could do.

    They say, "Just look at it. Look how amazing it is. Look how beautiful we have made it perform. Why should we abandon it? Surely there is still a future for dancing bears? Right!"

    And, it's not just people within the traditional media industry that thinks like this, the public thinks it too. They too have been looking and subscribing to print for the past 500 years, and they love it (well, they used to anyway).

    But it is still a dancing bear. It's still a static, non-updatable, costly, limited, and passive product. We are dealing with a world of apologists. People who take pains to justify their obeisance to the dancing bear.

    Then the digital world came along, and it didn't have any of the limitations of the past. The distribution cost is almost zero. The production flow is almost 100% automatic (and direct). You can have any format you like, in any dimension. It's dynamic, real-time updatable, fully connected, and it's an active and social format.

    But because we live in a world of apologists, most media companies try to create something that doesn't seem too scary to all the old people who are used to dancing bears ...and they present you with this: A dancing robot (metaphorically speaking).

    • Apple's newsstand is a dancing robot. It does exactly the same as a dancing bear. It's just digital.
    • Adobe's Digital Publishing Suite is another dancing robot that also tries to mimic a dancing bear.
    • Every ebook is a dancing bear, because it too tries to create a digital book that exactly mimics the ones we have always used in print.
    • Flipboard, a product I love, is another dancing bear, because it gives publishers a way to partner with them to get a print layout.
    • Next Issue is a dancing bear, because it takes the old distribution model via newsstands and puts them online in a digital context. Just like print.

    We are not moving forward. We are staying with the status quo. We are trying to make our new dancing robots perform just like our good old dancing bears - complete with their many limitations.

    The new world is not limited to a dancing bear, so stop making dancing robots that mimic the world of yesterday?

    The picture and the content

    I want to get back to my earlier point about pictures vs content.

    The shift from print to digital involves many elements, but the use of images is one of the very first that we can use to identify when people start to think as digital natives.

    Let me illustrate this in a very simple way. In digital, a story can be made up by all kinds of elements: Text, images, videos, graphics, illustrations, animations, infographics and many more. But what set you apart is how you use them.

    If you have a print mentality, each one is separated from the others, while a digital mentality combines them into one coherent story. It's the difference between format first, content second, and story first, other things second.

    A simple example is just to look at an article. A digital article combines text, images and videos into one single story. Each element flows and support the story as you work your way through it. But a print article cannot mix elements, because it is defined by its format. Just copy/pasting a digital article to a print format, causes the article to break apart and create gaps that interrupt the reading experience.

    You see this, for instance, with all ebooks that also contains images. Because the text size in ebooks is user-customizable, the page breaks in places where you don't want it to break.

    In print, the way you fix this is by separating your elements. You accessorize the pictures and videos, and put them into a side bar, or if done on an iPad, into a 'gallery'.

    But by doing so, the story is no longer a multi-element experience. Now the article itself (the text) has to work as if there are no images at all. You can literally remove the images, and it would still work.

    Print people see this as an advantage (the dancing bear), but in reality, it is caused by the limitation of the format itself. You are confining yourself to a world where you cannot mix your media elements to tell a better story.

    That's not an advantage.

    And we see this limitation being put into place when media companies go online. Instead of removing the limitations of print, they incorporate them into their digital products.

    Here, for instance, is the Los Angeles Times's website. See how the images and the text of the article are separated from each other? The journalist who wrote the article did not incorporate the images into the article itself. Instead the images become an accessory ...an extra.

    And remember how I said Flipboard was a dancing bear too? Flipboard itself is a great digital app, and I absolutely love it. But their business model is to partner with traditional media companies ...and what do they offer? Yep, a format-first, print centric template.

    There was a great article over at CNET about the problems with email clients on Android devices. It looks great on the web. Just look at this screenshot from my iPad ...that's a great looking site:

    When you read the article, the pictures support and enhances the reader's understanding of the story.

    Isn't this wonderful? The article, the pictures, the sidebar with related content. It just flows!

    But then CNET has partnered with Flipboard, and in return they can now create articles that look more like a 'real print magazine' with columns, etc. And the result is this:

    First, you get a page with three columns, where the picture is just a small thumbnail to one side. Then when you read on and reach the second page (which you now have to flip to like a printed magazine), the image is no longer part of the article.

    The website is story first, and this causes the images to be an integrated part of telling the story itself.

    But the Flipboard magazine look is format first, and, as a result, the images have been reduced to thumbnails that merely 'shines up the look' rather than being a part of the telling the story.

    This is what happens when you confine your digital product to a print format. It's just another dancing bear, confined by the limitations of the past. It's not an advantage. It's not cool. It's not even visually impressive, because the website does a much better job at presenting not only the article itself, but also all the other things CNET does.

    Why are they limiting themselves to a print format in a connected world?

    The first challenge is to get rid of the dancing bear

    Whenever a media company contacts me about what they should do to embrace the connected world, the first thing I always look at is what they do today. If their product is format-first, content second, with pictures being separated from the articles, I know that I'm heading into a world of pain.

    I know that I cannot just tell them what they need to do next, because I'm dealing with a media company full of apologists. They are still impressed by the dancing bear. They still believe that the limitations of print is a visual advantage that makes their product better.

    Without getting rid if the dancing bear, there is no way that we can move forward. I first need to convince them that the print model is actually whats keeping them back. Many of these publishers think that the Flipboard 'partner' model is better than the non-partnering direct to website model. It's not.

    You are reintroducing all the limitations of the past. And instead of getting a truly remarkable, connected, dynamic, updatable product. You are just creating a dancing robot that is just as limited as the one you have with print.

    Free yourself from the limitations of the past. Free yourself from the old visual model that forces you to disconnect your images and videos from your story.

    Take a look at this article. The images are essential to the story. You cannot remove any of them because they are a part of total. It's like taking apple pie and removing the apples.

    And, of course, the examples in this article are just the simple ones. The same principle applies to all forms of publishing. Digital natives don't think about text, videos and images as separate things, because in their world, they are all part of the same story.

    If you want to embrace digital, the very first step is to stop separating and siloing your content.

    I'm going to end with this video about the graphic department within the New York Times. They do an amazing job, but it also tells the story of a department siloed from the rest of the organization. The work they do here, while part of the same story, is a separate element from the work done by the journalist.

    When your organization works like this, you end up with a template based output (format first), where, for instance, you have an image or graphic box at the top, followed by an article underneath.



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martes, 24 de julio de 2012

Baekdal.com - The Social Backlash Conundrum - (by @baekdal)

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  • The Social Backlash Conundrum - (by @baekdal)

    I want to point you to something that makes me feel a little bit unsure about the value of the internet ...and please step in and tell me what you think. There is a trend here that conflicts with how we believe things should work.

    It's about the 'lack of effect' of the social media backlash towards Celeb Boutique after they posted an incredibly tasteless tweet.

    If you haven't heard about it, let me give you the short version.

    Last Friday, there was a massacre in Aurora, Colorado when a nutcase killed and injured a lot of people during the premier of the new Batman movie. Shortly thereafter, Aurora became a trending topic on Twitter.

    Then Celeb Boutique tweeted this:

    The reaction (obviously) was a massive social media backlash, as people were very upset that a brand decided to use this trending topic to promote their own products. Within seconds, Celeb Boutique was the target of a massive online protest against them, ranging from simple tweets saying they were idiots, to tweets saying that they should fire whoever was responsible, to more damaging tweets encouraging people to *act* against them (in several variations of violence).

    And it didn't stop there. The media picked up on it, and many of the big newspaper and online sites wrote damaging articles about them. For instance, LA Times and Huffington Post.

    An hour later they deleted the tweet and apologized. They said that they hadn't checked what the trending topic was about, that they didn't know ...and that they were sorry.

    That, of course, was a terrible excuse. You don't hijack a trending topic without first clicking on it to see what it is about. This is social media cluelessness taken to the extreme. And of course, most people didn't accept this either, and the flood of angry tweets continued (with more than 100 tweets per minute).

    Okay, so here is the problem:

    Celeb Boutique obviously f**cked up, and their excuse wasn't much better. They became the target of a massive negative social media backlash, with accompanied negative exposure by the traditional press.

    The result should be hugely damaging for them, and you would expect their social accounts to drop in popularity. Right?

    But take a look at this graph. It illustrates the total number of followers to their Twitter account. They had about 42,000 followers before the tweet, with a slow growth rate. Then they tweeted about #Aurora being a dress that people should buy, they were hammered online for their tasteless behavior ...and ...got 1,000+ *new* followers.

    What the heck? How does this happen?

    They acted like idiots, became the target for a social media backlash, and became more popular.

    This is not the first time I have seen this effect. It's actually fairly common for brands to become more popular after doing something stupid. There is something catastrophically wrong with people. Why are the social world rewarding bad behavior? I just don't get this.

    We see the social media backlash. We see the negative tweets and the outraged response ...and based on that we believe that they are going to suffer from it. That's the logical conclusion.

    But in reality, the effect is often the opposite, as the increase in exposure brings in people who thinks bad and clueless behavior is cool.

    It's the same problem, for instance, we see with tabloid newspapers and crappy online sites being the most popular ones online. And it's the same behavior we see on social sites, where crappy spam posts have a higher level of engagement than posts by brands focusing on value.

    I like to get your input on this. What do think about this behavior? What can we do about it? How can we bring back the concept of rewarding value, instead of becoming more popular by producing crap or doing stupid things?

    Add your comment below, or even better, head over to my G+ post and discuss it there.



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domingo, 22 de julio de 2012

Baekdal.com - Ecommerce in the Connected World - (by @baekdal)

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miércoles, 18 de julio de 2012

Baekdal.com - Tapping Into Your Gut Feelings, Your Source of Intuition - (by @baekdal)

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  • Tapping Into Your Gut Feelings, Your Source of Intuition - (by @baekdal)

    Several years ago, I was watching a documentary about the human brain. I'm sorry I cannot recall what the documentary was called, but it was fascinating because it illustrated the difference between an expert and an amateur.

    One example was when they analyzed the difference in brain activity between normal chess players and grandmasters. You and I think of chess as an exercise in analysis. To win, you just need to be able to figure out what possible moves your opponent can make. The more moves ahead of time you can identify, the more likely it is for you to win.

    And it turned out that this was exactly what amateur chess players do. When playing a game a chess, they use the analytic part of their brain to analyze what the best move is, how the opponent will react, and so fort.

    But then, when they measured the brain activity in the Grandmasters, they found an astonishing difference. Grandmasters do not use their analytic brain at all, instead they use the part of their brain that is normally used for pattern recognition. The same part that allows you to identify someone's face or finish a puzzle.

    I experienced this first hand a couple of years ago. One Grandmaster visited my city, and as an event he would play a game of chess against anyone who dared to challenge him. Even though the poor saps tried really hard, the Grandmaster would just walk up to their table and instantly moved a piece. The amateurs would then look at the chess board, with a frustrated expression, and try to 'analyze' what the best move would be next. They all lost.

    (image credit: littleny / Shutterstock)

    I didn't realize it at the time, but the Grandmaster didn't play chess at all. He was just walking from table to table and used pattern recognition to match whatever he saw in front of him with what his brain knew would be a successful action.

    He was playing chess the same way as we are identifying a friend's face in a crowd. He never analyzed the chess boards.

    I find this to be absolutely fascinating. What makes you a 'pro' player, is simply a change in how you use your brain. And, of course, this doesn't just apply to chess. It applies to everyone, in every field.

    The 10,000 hour rule

    You might remember Malcolm Gladwell's famous 10,000 hours rule. It states that, in order for you to a be a world-class expert, you need to put in 10,000 hours of practice (about five years of full time work). The reason is that you need that much practice to become truly experienced and masterful of your own abilities.

    But it isn't the hours that trickers the change. It's your ability to become experienced. And experience manifest itself in your brain by forming patterns that you have associated with a specific outcome.

    It's not the 10,000 hour rule at all. It's the pattern recognition rule. Sure, for most people, spending 10,000 hours on something will probably lead to forming the right patterns, but it's not the hours that cause it.

    The trick is to be good at forming patterns. The better you are at asking why, finding the answer, and identifying what led to it, the quicker you can become an expert.

    I have had coworkers (back when I worked for a big enterprise), who had spent more than 10,000 hours working in a specific field, and they still had no clue as to why their industry worked the way it did. They never asked why. They never tried to understand what the patterns were, and they never associated a specific action with a result.

    Even after 10,000 hours of work, they still were not experts at anything. They were just as clueless as when they started. They never formed a pattern, so they were stuck in manual analysis mode.

    Of course, you still need a helluva lot of experience. But the quicker you can form patterns, the faster you become a 'master' in your field.

    Your gut instincts

    This leads us to another fascinating thing about how our brain works. Most people don't realize what makes you successful. For instance, we often hear successful business leaders point to their gut instinct as the source of their success.

    And interviewer asks them: "So why did you make that decision?", and the business leader say: "it just felt like the right thing to do!"

    We call this 'using our gut instincts'.

    But again, it has nothing to do with your gut at all, nor your instincts. What's happening is that because of the experience of the past, these business leaders have formed patterns in their brains - some leading to failure and others leading to success.

    When they are presented with new business opportunities, their pattern recognition brains create a match, which evokes a positive emotion towards one specific solution.

    The business leader think they just use their gut instinct, but in reality, they use their pattern recognition brains to match the available options with favorable patterns of the past - on a subconsciously level. And the reason they can do this successfully, is because they have built up enough experience for those patterns to be formed.

    This is why the advice "just do what you feel is right" is so wrong. Only people with enough experience can do that successfully. They are the only ones who have the patterns to support it.

    If you are young startup, you don't have any patterns to work with. Using your gut instincts, is like playing the russian roulette.

    A Grandmaster can devastate 20 amateur chess players all at the same time, just by using pattern recognition (his gut instincts). But as an amateur, you can't because if you use your gut instinct, you would lose much faster. The pro player matches what he sees with a pattern that he knows, from experience, that leads to success. The amateur, trying to do the same, is just guessing.

    You need experience to form patterns before you can use your gut instincts for anything.

    When the patterns work against you

    These patterns can also work against you, and we see this every day in the world of media. Thirty years ago, in the world of print, every one had the experience that a mass-market, packaged, format based output was the best thing to do.

    Every single person in print knows this, and the patterns they have formed in their brains are all based on this concept.

    But then came digital. And digital is not about a change in format (which would be easy). Instead it's a change that completely alters the very foundation of what media is about.

    • Digital is not a mass-market, it's a market of individuals, personalized for the individual.
    • Digital is not a package, but a stream. You don't see people posting a package with 'monthly Facebook posts' all at the same time.
    • Digital is not format based. It's story based.

    This introduces a huge problem for the old print people. They all have patterns in their brains that tell them that a mass-market approach is the best option, and that individual solutions would likely fail. So when you present them with a digital+connected solution, their brains tell them that it would be a failure, because that's what matches with their old patterns. Their gut instinct is telling the print people that this new digital approach wouldn't work.

    This is why the old print companies are all focusing on monthly iPad editions via Apple's Newsstand.

    Apple was smart. They created a platform that confirmed the old print people's brain patterns. The newsstand is a mass-market, packaged, format based platform for old people to continue doing what they have always done ...and it looks new. It's digital and it's mobile.

    If you have print patterns in your brain, and you hear that digital is the future, Apple's version of it is what your 'gut feeling' will tell you to be the right match. They are suckering the print industry into their platform by giving them an excuse for not changing, while at the same time appearing to be the right choice because it fits the old patterns ...the ones who used to lead to success.

    But for the digital natives (who also all have much more than 10,000 hours of experience), Apple's newsstand looks like a train wreck about to happen. The old print people have not changed anything. They are using the same old patterns in a new format (which is also an old pattern).

    The new world is an individual stream of stories, not a mass-market formatted package in Apple's Newsstand.

    The patterns that used to lead to success is now working against them. They have to unlearn what they had learned. They have to form new patterns.

    In fact, with our world shifting faster than ever. The new pattern you must form is not a point, but a motion. If you really want to succeed, you need to be good at turning future trends into patterns before you need them.

    You need to be able to identify what future trends that are not going to work because they don't fit into the patterns of how we change.

    Ask why, find the cause, associate it with a result ...and repeat!



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jueves, 12 de julio de 2012

Baekdal.com - The Future of Analytics And The Trend of Demonstrable Causation - (by @baekdal)

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